This starts with a personal story but, there is a moral and a tip worth reading.
Two years ago, my wife and I decided it was time to take the next step with our property. We had taken out most of the bad trees and underbrush, planted our small vineyard and were ready to tackle the garden around our home.
We searched for, found, and hired a very competent Landscape Architect. We hired an architect for the outdoor room we wanted to build. We worked well with both and came to a consensus of what we wanted to do. Since we both have day jobs (the 12 hour kind) we decided to hire a landscape contractor to do most of the work. It was a combination of hardscape (paths, patio, pond, etc.) and irrigation, and lawn and lots of plantings.
We got recommendations locally and decided to interview and get quotes from three landscape contractors. We liked all three when we met but the combination of price and our confidence level brought us to choose the middle of the three quotes. Okay so far.
They started work in September. They tore out all the old landscaping, got busy with another job and we lived in mud until they showed up again in the Spring. >Error number one – no performance clause in our contract.
They finally finished the job in May and by June, plants were starting to die, the pond was not working right, and the landscaper was unresponsive. On a couple of occasions they came out and did minimal fixes on things that weren’t right. Each time it was harder to get them to come out. Each time we heard that it was our fault. We hadn’t watered correctly, We had probably driven a car over the sprinklers and that’s why they were leaking, Etc., Etc. Since I have personally done irrigation systems in the past and my wife is a Master Gardener, we were convinced that they just wanted to get down the road to the next job rather than complete the one we had paid for.
When we started replacing the many dead plants, they uniformly came out of the ground easier than they had come out of the pots. In other words, the landscaper had dug minimum size holes, done no prep, and just shoved the plants in the ground. It was very fast work but also very bad work.
In discussing this with many people who have also had landscaping work done, we have come to the following conclusion (and our hot tip of the day):
Have the contract with the landscape contractor include one year of complete maintenance of the garden.
As our contract was written they claimed they stood behind everything for a year but everything that died was just another battle to get any help. The fact is they just wanted to get the job done and move on. They know that plants can look great for a month or two no matter what you do. By that time they can claim it was their customer’s fault.
If there is a contract that has them doing the maintenance, they have an incentive to do things right to save them the cost of replantings, etc. Without that clause, who knows?
This will cost you more money at the outset but I'm convinced it will save money in the long run and get you a much better job. If the contractor knows that he will have to maintain things for the first year, he will do everything he can to minimize the maintenance and lower the cost of replacement plants.